Written by J’Lyn Emerson
Director of Operations

We’re Hiring | Production Manager

Position Overview:

The Production Manager job handles the day-to-day work of the Traffic Department, is responsible for keeping our projects on-time and on-budget by managing the schedules of the production department and the overall project schedules.

The Production Manager job entails working between the Leadership Team, Account Service Team, and Production Departments to understand the needs of each project, assigns the work to the Production staff, and keeps an open dialogue with the Directors on bottlenecks to the projects.

The Production Manager job is key to the company’s understanding of workloads, capacity and profitability by spotting trends in productivity and bottlenecks, and making recommendations to improve efficiencies.

This is a hands-on position and includes the managerial responsibilities of growing and leading a team as well as personal traffic work on both agency and client projects.

This is a client-facing position.

This position reports to our Director of Operations, and has no direct reports.

The Agency Work:

The Agency has two types of Clients:

Retainer-Based Clients have annual agreements including a variety of services such as strategy, branding, design, marketing, social and digital advertising. NBA serves as a strategic partner for many of our retainer-based clients.

Project-Based Clients come to us initially for one-off projects. These projects have a distinct beginning and ending and are usually on the lower end of our minimum project budgets. Ideally, at the end of the project, we can grow the relationship and begin to provide more services, turning them into long-term, retainer-based clients.  

The Design Work we produce for our clients includes:

  • Branding Design
  • Marketing Collateral
  • Website Design
  • Social Design
  • Graphic Design

The Media Work we produce for our clients includes:

  • Social Management – Organic + Paid
  • Blogging
  • Email Marketing
  • Other emerging media when it makes sense

Production Manager Job Responsibilities:

The Production Manager job includes scheduling and managing the workloads of the Production Department and keeps the Production Department and Directors aware of timelines and workloads. The Production Manager communicates with the Directors and Senior Leadership on bottlenecks to the production process and makes recommendations to improve the process.

The Production Manager is responsible for the tactical work of setting up jobs in the project management system, putting together and maintaining timelines and budgets, coordinating with the internal teams and external resources to produce the work, and reporting on the progress and success of the client work.

It is the responsibility of the Production Manager to keep project management system updated regularly, ensuring project details + supporting information is provided to the internal team.

The Production Manager is also responsible for assuring project deadlines are met through the proper delegation of tasks and facilitation of work, and works with the clients to facilitate proofs and set up meetings.

The Production Manager is responsible for the following essential functions:

Managing Workloads and Schedules of the Agency

Work with the Directors to assign projects to the production team and keeps them informed on the status of their client projects, always resolving to problem-solve production bottlenecks, while striving to understand the priorities of the agency and our clients. Ensure the work is completed and schedules are manageable.

Lead the Management and Functionality of Project Management System

Understand and fully utilize project management system to manage schedules and profitability on agency and client projects, through accurate and regular reporting revealing workloads, status reports, and profitability.

Manage Communication and Production Meetings

Responsible for the execution and success of daily and weekly production and workload meetings, striving to constantly improve meeting flow and efficiency.

Report on Client Profitability, Project Status, and Budget

Responsible for the creation of multiple internal reports including, but not limited to, project closeout reports, retainer reports, project status reports, performance and personnel reports, accompanied by insights into each report and the results generated.

Project Billing

Coordinate billing with accounting department to ensure accurate project billing.

Support the Vision and Direction of the Company

Help shape the overall direction of the company as an integral team member, while fostering a positive work culture between departments and employees.

What You Have – Education + Skills:

  • 2-3 years of project management experience in an agency setting
  • A college degree in Public Relations, Communications, Business, Marketing or related field
  • Strong writing skills
  • A high level of success in client communication
  • Proven ability to successfully manage projects within the creative field
  • Understanding of branding, graphic design, marketing, strategy, social media and digital advertising
  • Experience with WordPress and managing website design + development projects
  • Proficiency in Google Drive
  • Ability to multitask, delegate, meet deadlines under pressure and work independently

Personal Habits + Traits:

A Collaborative Style

Works well as a team with other NBA employees and with clients.

A High Level of Personal Responsibility

Comes to work on time, sets and meets goals without prodding, and manages multiple to-dos successfully.

A High Level of Organization

Is structured in the way they work, managing details and juggling changing priorities well.


Seeks to learn and contribute, sets a high standard for herself.

Ability to Communicate Clearly

Is easily understood by team members and clients. Leaves conversations with an understanding of next steps.

To apply, email your resume and cover letter to holla@nice-branding.com.


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